Radiant Being reserves the right to amend all packages at any time.  Terms and Conditions apply.

Terms and Conditions

All reservations must be confirmed by payment with a minimum of 50% deposit of the total tariff, at the time of making the booking. Reservations are not confirmed until cleared receipt of the deposit. The balance must be paid no later than 30 days prior to arrival otherwise the reservation may lapse, with deposit non-refundable. Payments can be made by money orders, cash, bank cheque or direct deposit to Radiant Being.

From the time a booking is made, any issues should be notified within 24 hrs, after which time the policies of the terms and conditions of stay will be deemed to be in effect. Your acceptance of the above amounts being paid confirms you agree to our terms and conditions of stay.

To avoid disappointment, we recommend booking additional spa & wellness services, not included in your program, in advance.

Whilst we will at all times attempt to book ‘Spa and Wellness' package components at the times requested, it may be necessary to schedule requests for alternative times.

Spa & Wellness Services -

Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness and more importantly your pleasure and enjoyment. Whilst we do our best to assist you with unforeseen circumstances, such as late arrival, we cannot guarantee that changes at short notice to appointment times can be met.  Late arrival, no-shows or cancellation of any component from the Day Spa & Wellness menu shall incur the full cost.

For Wellbeing Programs + Retreats.

Check-in time is 3pm on day of arrival and check-out is 11am unless otherwise advised by Radiant Being.

A credit card number is requested for our files. The credit card number given at the time of booking, will automatically be debited for any amounts outstanding or any potential additional incidental expenses such as extra cleaning, additional sessions from the Day Spa & Wellness Menu, used or damage to property. In the absence of a credit card, an advance payment to cover such incidentals may be required at check-in. In the event of any loss or damage to property incurred during a guest's stay, responsibility for re-imbursement does not necessarily cease at check-out.

Radiant Being is not responsible for failure of utilities, essential services and appliances. Please advise Radiant Being of any failures as soon as possible, and every attempt will be made to contact the appropriate authorities or organise repairs. However due to unforeseen circumstances (eg: having to order parts or non-availability of trades people) the immediate repair may be beyond our control. No refunds or discounts will be deducted from tariffs for unusable appliances awaiting repair.

 Cancellation Fees

The following cancellation fees apply to bookings inclusive of accommodation and treatment therapies:

  • Deposits will be refunded, if cancellation occurs more than 30 days prior to check in date
  • More than 30 days prior to arrival - A 20% cancellation fee of the total tariff will apply;
  • Less than 30 days and more than 7 days prior to arrival will forfeit the full deposit or 50% of the total booking; and
  • 7 days or less - will forfeit 100% of the total tariff.
  • Changes to bookings incur an administration fee of $50 in addition to any cancellation fee.
  • Late check-ins, early check-outs, and no-show will initiate liability for the full amount of the tariff.
  • No-shows and early departures are deemed cancellations within this policy.
  • Late arrival, no-shows or cancellation of any treatments from the spa menu shall incur the full cost.
  • Travel Insurance is strongly recommended for both medical and cancellation coverage.

*Please note that cancellation fees are necessary to compensate the provider for the holding of a reservation in good faith, and the consequent refusal of subsequent booking requests. This cancellation policy is equitably applied in fairness to all, irrespective of the nature of the cause of the cancellation.